Spot Billing Solution for Gas Utility Company
Description
Our client is based in India and a prominent player in the gas utility sector. We are seeking automation for their customer billing and invoicing processes. Faced with inefficiencies and time-consuming manual meter readings and SAP-ISU billing, they aimed to modernize their operations to enhance efficiency and customer satisfaction.
Challenge
They were facing problems with manual meter readings which were causing errors and delays. Their billing system wasn't working smoothly with SAP, and there were gaps between reading and billing systems. This led to high costs, difficulties in handling more customers, and slow growth.
Solutions
To help the client, we made several improvements. We separated printing and WhatsApp sending for faster work and used a smart database system called PostgreSQL to help messages move between systems more efficiently. We also used modern .NET technology to manage data better and made our billing system more scalable. Plus, we created a Self-Billing option for customers to handle bills themselves, and we integrated a secure payment method right into WhatsApp for easy payments.
Impact
Our changes made a big difference! The billing process became 75% faster and more accurate. We reduced errors by 90% using new technology. Customers were happier with a 60% increase in satisfaction due to faster and easier billing. The company saved 40% on operational costs by cutting down waste. Lastly, with better efficiency and decision-making, they saw a 30% increase in revenue.
