PayPal

• Customizability: Developing customizable payment forms that merchants could easily modify without requiring extensive technical skills posed a significant challenge.
• User Experience: Ensuring a seamless and intuitive user experience across multiple devices was essential for the successful adoption of the new features.
• Security Compliance: It was critical to maintain compliance with industry security standards while implementing new functionalities.
• Integration with Existing Systems: The new features needed to integrate smoothly with PayPal’s existing infrastructure, which required careful planning and coordination.

Webkorps implemented a comprehensive solution that included the following components:

• Custom Payment Forms: Developed advanced credit and debit card payment forms that allowed merchants to customize fields and align with their branding, thereby enhancing the checkout experience.
• Streamlined Checkout Process: Optimized the checkout flow by integrating PayPal’s branded checkout with customized card fields, enabling quicker transaction completion.
• Analytics Dashboard: Set up a new analytical system in Splunk, leveraging Kibana filters, to provide merchants with valuable insights into sales performance, customer behavior, and transaction trends. Additionally, Webkorps facilitated the migration of these dashboards from Splunk to Datadog, ensuring seamless monitoring and continuity.
• Enhanced Security Features: Integrated PayPal’s RAAS (Risk Assessment Service) to bolster transaction security. Webkorps developed user-defined filters that allowed merchants to set custom risk rules, such as mandating 3D Secure (3DS) authentication for high-value transactions and setting country-specific transaction limits.
• Real-Time Notifications: Implemented real-time notifications to alert merchants of any abnormal activities. For instance, alerts were set up to notify merchants if the threshold value of a particular component or API dropped below 20%.

Webkorps’ enhancements to PayPal's platform improved merchant satisfaction by delivering customizable payment forms, an optimized checkout experience, and advanced analytics dashboards. The integration of robust security features and real-time notifications ensured secure and seamless transactions, while actionable insights empowered merchants to make data-driven decisions. These upgrades strengthened PayPal's position as a leader in the payment processing industry.