Hypefill
Description
Hypefill provides clients with an analytical procedure to make data-driven decisions based on delivery performance. By upgrading the infrastructure, implementing advanced analytics, and streamlining operations, Hypefill seeks to optimize clients' businesses and help them identify their best-winning products for improved decision-making.
Challenge
The main challenge was to enhance the Hypefill COD fulfillment hub to provide efficient and reliable fulfillment services, intelligent analytics, improve delivery performance, and help clients make data-driven decisions for improved profitability and customer satisfaction
Solutions
- Ensure seamless integration with client partners' existing E-Commerce platforms and enable cron queues for nightly updates.
- Retrieve Shopify and WooCommerce stores data to create a User’s dashboard with order statuses, volume, list, top categories, total number, filters, metrics about delivery and more.
- Create a revenue analysis process and delivery status tracking handled by different shipping companies;
- Create a functionality that allows admins to set funds calculation for specific shops and allows users to withdraw the available funds;
- Create a summary Admin’s dashboard that shows key performance indicators (KPIs) for all clients, such as total sales, number of orders fulfilled, and available funds for each client.
Impact
We have significantly improved the customer experience, making our services and functionality more comprehensive and complete. The implemented changes allow to increase the number of clients and improve their CSI and NPS
