Dance Planet: ERP system
Description
An online dance clothing store that we transformed into a full-fledged ERP system to manage all the items and control the selling process in one place.
Challenge
Previously, each order was processed by many people through its lifecycle. Moreover, this process was complicated by a large number of interdependencies and the client’s business specifics.
For example, some items are present in the warehouse and some of them need to be purchased for a specific order and it was challenging enough to divide and manage such items uninterruptedly.
Solutions
We built a system that makes possible the automatic management of each stage of the order processing under the control of one person.
For example: if there is an order without payment, the system automatically prohibits its further implementation, marks that the item should be returned to the warehouse, and changes the order status. At the same time, the system sends a reminder about the required payment to the client. If the waiting period is over and the client doesn’t make the payment, such an order is closed.
Impact
Realized the easier way for the clients to navigate through pages and make purchases by ensuring that site works well, loads at a good speed, and has zero bugs.
There’s been a 10–15% increase in sales last autumn due to children going back to school, and clients expect no less than 5% growth per month through Dance Planet website.
