Transforming CX:Telematics Data Lake Modernization
Description
United Rentals, a key player in the equipment rental industry, faced challenges in optimizing both customer experiences and internal operations. With an extensive network of branches and a diverse equipment inventory, the company aimed to revolutionize how it utilized data and analytics to enhance customer satisfaction, retain clients, and explore new service offerings and products in the near future.
Challenge
Operating in an industry where equipment availability, timely maintenance, and efficient logistics are critical, these challenges disrupt the smooth flow of operations, leading the company to seek improvements in customer experiences, operational efficiency, and real-time visibility into equipment utilization. As a leading technology solutions provider, we partnered with United Rentals to address these challenges.
Solutions
In response to the increasing demand for advanced telematics data analytics, United Rentals engaged us to design a data architecture for the ingestion, storage, and processing of large datasets collected from rental equipment. Understanding United Rentals' objectives, we undertook a mission to help them choose a Cloud-based, future-ready system with a flexible and extensible architecture to support future growth.
We developed a strategy combining the strengths of IoT and Cloud capabilities, leveraging AWS-powered Snowflake and PTC ThingWorx data platforms to realize United Rentals' vision. Snowflake provided access to a Cloud-Native enterprise analytic database with advanced functionality, while ThingWorx equipped United Rentals with powerful tools and technologies for the rapid development and deployment of IoT solutions.
Impact
The solution delivered tailored Operation Improvement Capabilities for diverse equipment types, significantly enhancing operational efficiency. United Rentals is now well-prepared for sustained growth and improved customer satisfaction.
