Digitization Helps Fast-Food Behemoth be Agile
Description
Our client is the largest fast-food chain in South Africa. With an outlet count standing at 900, the brand has a sweeping presence across the country and serves the population some of its favorite fast-food delights at keen prices. As a global company that serves millions of consumers at 50,000 restaurants across more than 150 countries and territories with a revenue of USD 700 Mn+, our client aims to make the world better by acting responsibly with respect to food, planet, and people.
Challenge
Key challenges faced by the client:
- Operating in South Africa, our client faced challenges with low internet speed, necessitating the development of a mobile application capable of offline functionality.
- Realizing the transformative power of automation in restaurant operations was a challenge. Manual filling of checklists for facility, inventory, and shift management resulted in high chances of errors and omissions, leading to subpar speed and reliability of outcomes.
- Task lists for routine hygiene checks (drive-through cleanliness, restrooms stocked and cleaned, food packaging, delivery accuracy, and speed, guest hospitality, etc.) were manually created, viewed, and validated by managers.
- Manual processes led to difficulties in accurately measuring operations, resulting in inefficiencies and errors.
Solutions
We helped the client gain more business visibility and detailed process analysis through a simple graphical dashboard. Our development team integrated high-end camera functionality to capture on-the-job images for real-time mapping of operations to improve monitoring. We integrated the new system with a digital signature facility to help managers verify the tasks electronically.
Impact
The impact of our work included:
- Transformed manual checklists for the restaurant’s backend operations into digital formats, significantly enhancing the productivity and efficiency of the staff.
- Fostered trust and transparency within the organization by providing real-time visibility into operations and fostering open communication.
- Seamlessly transitioned between online and offline modes, ensuring uninterrupted functionality and data accessibility even in areas with low internet speed.
